June 2024 - Machinery World

New focus for spare parts division of Machinery World

New focus for spare parts division of Machinery World

Leicestershire-based food and dairy machinery suppliers Machinery World Group have brought in a new team member and are completing a rebrand of their spare parts division.  PARTS STATION better reflects the extensive range of mechanical and electronic replacement parts on offer across a wide range of industries – including bespoke items developed in-house.

Parts Station, formerly known as DairyBits, offers a vast selection of OEM replacement parts for the food and dairy processing industry, holding more than 2,000 different parts in stock at any one time, and servicing around 300 customers per year, delivering parts door-to-door across the world.  If the part needed isn’t in stock, it will be swiftly sourced and shipped via Machinery World’s comprehensive supplier network – or made to order in the workshop, as Parts Station Technical Sales Administrator Esther Crowter explains:

Machinery World’s engineers have extensive experience in the food and dairy processing industry, and I can’t think of a single problem they haven’t come across – and fixed,” says Esther. “Over the years, they have frequently built custom replacements for parts no longer being produced – and this service has now been extended to support customer requests for new and improved ways of refining their produce.

As an example, the team are currently designing a skid mounted trial plant incorporating filtration, balance tank, heat exchanger and homogeniser – all together in one small ‘plug n play’ unit which enables the client to undertake sample testing in a time and cost-efficient way.

Skid Visual

This can-do attitude and focus on the individual needs and requirements of every customer are the core drivers behind Esther’s decision to join the family business full-time in July last year:

I’ve actually been working here for almost five years, helping out with the cleaning during school holidays, and then spending Friday mornings in the parts department during my A level years,” she explains, “and I love the way everyone is 100% committed to helping our customers.

“Whether they need some guidance and support in sourcing the optimum mix of machinery for their business, have a training requirement, or an urgent repair or replacement, they know they can rely on the Machinery World team to help them find the right solution in as short a time as possible.

Parts Station stocks and supplies an extensive range of spare parts for over 25 food and dairy processing brands including Tetra Pak, Alfa Laval, GEA, SPX, Carpigiani and of course Machinery World’s own brand ROKK – so with so many thousands of parts to learn about, how has Esther managed?

It has been a very steep learning curve,” she agrees, “but I have a fantastic trainer in Gilbert DeVogel, who has worked at Machinery World for over 16 years – and he’s never far away if I need to sense check something!

“We’ve also spent the last few months re-organising the stores, creating more space, modernising our systems and preparing for growth in servicing the wider food processing market, which has really helped me to expand my knowledge base quickly.  We have achieved so much in just a few short months,” continues Esther, “and I can’t wait to continue to expand the business and my knowledge in tandem.

The new Parts Station website can be found at www.parts-station.com.