For Monika, a career in machinery and engineering wasn’t just about finding a job—it was about stepping into a field that sparked her curiosity. With a strong interest in machine equipment, she saw an opportunity to explore a new industry, one that constantly presents new challenges and opportunities.

“I was always interested in machine equipment and wanted to explore a new industry,” she explains.

Passion & Inspiration

Working in the industrial machinery sector has allowed Monika to combine her passion for engineering, mechanics, and problem-solving. As part of the transport team, she plays a key role in delivering machines worldwide, ensuring operations run smoothly across different markets.

“Every day is different in this field. I work in transport and deliver machines across the world—it’s exciting and dynamic.”

One of her most memorable projects involved an intense logistical challenge—loading 12 trucks of machinery to Türkiye in just three days.

“It was a demanding but incredibly rewarding experience,” she says. “Seeing everything come together successfully was a great achievement.”

Career & Growth

Since stepping into the industry, Monika has seen her confidence grow alongside her expertise.

“I’ve developed greater confidence in my abilities and gained additional knowledge about the machinery industry,” she shares.

A key skill she takes the most pride in is her ability to manage large-scale projects effectively. Handling unexpected delivery delays and project modifications required clear communication with customers and adaptability under pressure.

“Despite the challenges, I ensured that we met the client’s expectations and delivered successfully. That’s something I’m really proud of.”

On both a personal and professional level, working in this industry has helped her grow significantly.

“I’ve learned to manage my time, finances, and mindset effectively. Professionally, I’ve realised how important it is to set clear, achievable goals to ensure success.”

Empowerment & Leadership

For young women considering a career in the machinery and engineering sector, Monika’s advice is simple:

“Maintain self-confidence. Take on challenges, even the demanding technical or leadership roles that others might shy away from. Seek mentorship for guidance, and develop strong listening skills.”

The best career advice she’s ever received echoes this mindset:

“Seize the opportunities presented to you. Don’t let the fear of failure hold you back.”

Her motivation comes from a combination of continuous learning, a supportive team, and the opportunity to help others through leadership.

“Good workplace and team dynamics make all the difference. I love contributing to my job and supporting others in their roles.”

A Team-Driven Workplace Culture

At Machinery World, Monika has found a work environment that fosters both autonomy and trust.

“It’s a great place to work. I appreciate my independence and the confidence that management places in my abilities.”

Describing the team culture in just a few words, she highlights:

“Innovative, transparent, supportive, fun.”

And for those curious about the industry, here’s a surprising fact:

“The country that consumes the most ice cream is the USA, followed by Australia and then Norway!”

Celebrating Success and Looking Ahead

When asked about her proudest achievement, her response is clear:

“Working at Machinery World.”

Looking towards the future, she’s excited about the rapid transformations taking place in the industry.

“The machinery sector is evolving fast, driven by technological innovations, sustainability initiatives, and workforce changes. It’s an exciting time to be part of it.”

And when it comes to celebrating success—whether her own or that of her colleagues—Monika believes in balance.

“Taking time for self-care, going on a nice holiday, sending thoughtful messages to colleagues, and having team lunches—it’s all important.”

With her passion for problem-solving, leadership mindset, and drive to keep learning, Monika is not just thriving in her role—she’s helping shape the future of industrial machinery.

The ROKK CCM200 process mixer has been smoothing the way in the dairy industry for many years – but in recent months, it has been revolutionising the cook, cool and mix process for premium chocolate brands, including Lily O’Brien’s of Ireland.

Traditionally known for facilitating the mixing, emulsification, homogenisation and cooking process for products including cream cheese, processed cheese, liquid cheese and cooking sauces, the versatility of the ROKK CCM range also lends itself to the mixing of chocolate and fillings, as Kevin Coleman, Process Manager for Lily O’Brien’s explains:

“We use the ROKK CCM200 to mix the sweet fillings for our luxury chocolate collections,” says Kevin, “and since we brought it on board, the texture and evenness of the mix has improved throughout, which means we have reduced waste mixes by 15%, saving both time and money.”

Established in1992 by Mary Ann O’Brien, the brand is named for her daughter, Lily, the key product taster in those early years.  Now a global brand with an international reputation for product excellence, innovation and style-driven packaging design, the team at Lily O’Brien’s need to know they have back up and support when needed.

“We export to nine countries worldwide, accounting for 75% of our annual turnover,” says Kevin, “so having both machinery and expertise you can depend upon is vital to our business.

“The ROKK CCM200 is exceptionally sturdy, reliable and simple to use, with a great instructions book which underpins our operations training.  It’s easy clean, versatile and highly efficient, and the volume size is perfect for our batch requirements.

“Just as importantly,” continues Kevin, “the back-up support we receive from Machinery World’s engineering division is as good as anywhere else I’ve seen, and there is a very fast turnaround from their on-site spare parts division, Parts Station.”

The Leicestershire-based food and dairy machinery suppliers Machinery World Group was founded in 1999 with the vision of providing customers with the best new and used machinery for their bespoke operational needs and budgets.  25 years on, the Group remains the market leader in the provision of new and used machinery from across the globe – and have both their own branded machinery range, ROKK Processing, and one of the industry’s most comprehensive spare parts divisions, Parts Station.

Kevin first met the Machinery World Group team at a trade fair four years ago – and when he was looking for a cooker, cooler and mixer with the ability to tweak the plant diameters for bespoke solutions, they were his first choice:

“I spoke to a number of different companies who recommended Machinery World – and I’ve not been disappointed,” says Kevin.  “The training we received was excellent and everyone we deal with is highly skilled in their field – solutions are always simple, quick and clear, which is exactly what you want from your suppliers.”

As the Machinery World Group celebrate 25 years, Lily O’Brien’s are now in their 32nd year of trading and one of Ireland’s leading chocolate manufacturers.  The passion that first inspired Mary Ann’s chocolate honeycomb hedgehogs is still present throughout the business and the focus remains on creating the finest, mouth-watering chocolate creations, using the finest ingredients sourced from around the world.

ROKK Processing: Ripple Pumps – Which machine is right for you?

 

Selecting the right product is crucial, as it can greatly enhance your efficiency, product quality, and sustainability. That’s why it’s essential to fully understand the functions and capabilities of each machine model before incorporating it into your production line to ensure seamless integration and optimal performance.

 

RP 200

An entry-level ripple pump for incorporating smooth pourable liquids into the finished gelato and an adjustable syrup capacity of between 30-200 litres per hour.

Specification:

• Variable speed control
• Minimum flow rate: 30 litres per/hour
• Maximum flow rate: 200 litres per/hour
• Hopper capacity: 15 litres
• Stainless steel construction
• Pneumatic supply

 

RP 500

An industrial ripple pump for incorporating smooth and viscous sauces (with particulates) into the finished gelato and an adjustable syrup capacity of between 30-500 litres per hour.

Specification:

• Variable speed control
• Minimum flow rate: 30 litres per/hour
• Maximum flow rate: 500 litres per/hour
• Equipped with rotary lobe pump
• Hopper capacity: 30 litres
• Stainless steel construction
• Total installed power: 0.55 kW

 

While both the RP 200 and RP 500 Ripple Pumps are excellent machines, they serve different purposes depending on production needs:

– RP 200 is ideal for smaller-scale operations with a capacity of up to 200 litres/hour, offering precise control for pourable, ripple syrups, making it perfect for fine adjustments and smaller product runs.

– RP 500 supports larger-scale production, handling up to 500 litres/hour, which is ideal for high-volume environments needing a robust and flexible machine with greater output that can handle seeds and fruit pulp.

Both ripple pumps excel in delivering consistent ripple effects and offer customisable options, but their differences allow them to meet distinct production needs effectively.

 

Please contact us if you require any assistance!

+44 (0) 1455 220 179

sales@rokk-processing.com

www.rokk-processing.com

As Leicestershire-based food and dairy machinery suppliers Machinery World Group celebrate 25 years of trading, one of their first customers, Simon Clapp of Brue Valley Farm, explains their own transition from cheese to butter suppliers, and how Machinery World have been with them every step of the journey.

Nestled in the lush Somerset levels with views to Glastonbury Tor is Brue Valley Farm, where the Clapp family have farmed the land for almost 500 years, raising herds of relaxed and happy cows to produce quality milk.

Traditionally cheese-makers, they started to experiment with producing high quality bespoke butter options in 2005 – and within eight years their business had switched completely to focus solely upon small batch butter and their award-winning fior di latte mozzarella.

“We started supplying M&S over 38 years ago, producing many of their own brand cheeses,” explains Simon, who has grown up making cheese and butter on the farm. “When they asked us to take on a butter project for them, we grasped it with both hands – and haven’t looked back.”

Initially produced in a small space at the back of the dairy, the butter business grew quickly, spreading across the former cheese factory to enable the family to make more and more butter.

It was during these early growth years that Simon turned once again to Paul Crowter who, in 2007 had expanded the Machinery World Group to include the ROKK Processing arm of the business, supplying their own brand machinery for the dairy industry.

“I knew Paul from his inaugural days of starting Machinery World,” says Simon, “and he always had something interesting to sell.  I liked his straight dealing approach and family values which resonated with our own, so when he showed me the ROKK butter homogeniser, a partnership was formed.”

Simon and Paul worked closely together on this early model homogeniser, making small changes to enhance the performance of the machine and developing additional features and options to increase flexibility.

“What’s really refreshing about working with Machinery World is that they genuinely listen to their customers and take on board their suggestions, which is why their own-brand machinery is so good,” says Simon.  “The key things I look for in a machine are durability, value for money, simplicity and the back-up of high-quality servicing.  The ROKK homogeniser and Machinery World engineering team give us all these things, plus the flexibility to create batches in a variety of different sizes, which is vitally important to our business.”

It is this versatile and explorative approach that has made many big name retail and wholesalers long term partners of Brue Valley Farm, as Simon explains:

“Both we – and our customers – recognised that we could do what the big players can’t do, which is to make exceptionally high quality small and bespoke batches, experimenting with different flavours, shapes and portions.”

Unlike many other butter manufacturers, who have turned to more modern methods, the Clapps continue to follow procedures passed down through generations of the family, using traditional old-fashioned barrels, batch churning and hand salting to create an open-textured product with a depth of flavour.

“We are always happy to try something new,” says Simon.  “In fact, I would say it’s a core driver of ours to continue to challenge the norm, trialling new tastes and styles, but always backed up by the finest of ingredients, traditions and machinery.”

Over the past 3 months a further six new retailer products have hit the shelves bursting with the unique tastes and textures of Brue Valley Farm.

Leicestershire-based food and dairy machinery suppliers Machinery World Group are inviting customers old and new to join them at Stand C64 at PPMA this year to celebrate 25 years of trading.

Machinery World Group (MWG) was founded in 1999 with the vision of providing customers with the best new and used machinery for their bespoke operational needs and budgets – and 25 years on, that ethos continues to underpin all aspects of the business.

Initially, MWG had just one member of staff – founder Paul Crowter – and a strong belief that building relationships, taking the time to meet people face to face and genuinely listening and responding to their needs lies at the heart of a good business.  Making and retaining connections by working in partnership with customers is key to the company’s success – and evidenced by the fact that the very first order Paul received was from Yarde Farm Ice Cream, in Plympton, Devon – and they continue to be customers today.

In the early years of building the group Paul travelled extensively around the world, attending exhibitions and meetings in South Africa, the Americas and Europe – and it is something he continues to do today, having recently returned from Australia.

This comprehensive knowledge and catalogue of contacts enabled Machinery World to develop and build their website – marking them as one of the first companies to upload and offer customers a range of machinery options from across the globe – and they remain the market leader today.

“We wanted to make buying used machinery more accessible, and easier for people to see what was available worldwide,” explains Paul.  “Back in the early days of Machinery World over 90% of our business was focussed on sourcing and selling high quality second-hand machinery and acting as the UK agents for overseas suppliers.

“The website gave us the opportunity to match customers with the best machinery for their individual needs – underpinning our belief that customers should not have to ‘make do’ with something from down the road when we could find them the perfect solution for their business from anywhere in the world.”

It was this desire to swiftly resolve customers’ problems which led, in 2007, to two further growth areas in the business: the development of a comprehensive spare parts division, Parts Station and the launch of ROKK Processing, their own branded machinery range.

Parts Station, formerly known as Dairy Bits, gave customers instant access to a vast array of spare parts, coupled with the expertise of Machinery World’s engineers, who could quickly diagnose the problem – in person or over the phone – and get the required part sent out the same day.

Parts Station not only stocks all spare parts for ROKK models, it also offers a vast selection of OEM replacement parts for numerous other models of machines used across the food and dairy processing industry.  If the part needed isn’t in stock, it will be swiftly sourced and shipped via Machinery World’s comprehensive supplier network – or made to order in the workshop as Paul explains:

“Machinery World’s engineers have extensive experience in the food and dairy processing industry, and I can’t think of a single problem they haven’t come across – and fixed.  Over the years, they have frequently built custom replacements for parts no longer being produced – and this service has now been extended to support customer requests for new and improved ways of refining their produce.”

Since its conception in 2007, the ROKK range has grown and diversified to supply all areas of the food and dairy processing industry – and now accounts for over 25% of the business.  The success and growth of the brand, which is now being built here in the UK as well as Italy and Turkey, lies in the way in which it has been designed to answer the needs of the food and dairy industry, as Paul explains:

“The ROKK brand was borne from years of listening to our customers and servicing their machines,” says Paul.  “We discussed and evaluated usage and performance patterns and thus recognised the need for high quality, durable machinery which, whilst highly flexible, was also easy to use, with uncomplicated – and therefore simple to fix – operating mechanisms.”

The growth of the ROKK brand has been complimented by an increase in storage for both spare parts and an ever-increasing range of new and used machinery, along with growth of the Machinery World team to include sales staff and engineers whose expertise spans the prepared foods and chocolate industries.

“Five years ago, we diversified our range and skillset to better serve the wider food preparation industry, whilst ensuring we continue to provide an exemplary service to the dairy and ice cream producers,” explains Paul.  “Our business was founded upon family values and the ethos of putting the customer first, and I’m delighted to say that all 18 members of the MWG team today continue to uphold and deliver those beliefs.”

MWG’s values and worldwide connections have inspired a relationship with Mercy Ships, a charitable organisation whose hospital ships deliver free surgery and sustainable healthcare to those most in need across the globe.

Visitors to the MWG stand C64 at PPMA will be able to find out more about both the work of the charity and the extensive range of new and used machinery offered by Machinery World Group.

 

At Taste of Arran, the quest for excellence in ice cream production has always been at the forefront of their operations. Recently, this pursuit led them to partner with Machinery World and Phil Darvell from ROKK Processing. Their experience with these partners has been exceptional, and they are excited to share how this collaboration has transformed their business.

 

A Seamless Experience with Machinery World

When asked to reflect upon his experience with Machinery World Group, Dobson highlighted that from the very beginning, Taste of Arran’s dealings with Machinery World were nothing short of excellent. The team provided all the necessary information and support throughout the purchasing process. They were attentive to Taste of Arran’s needs, and their expertise helped the company make informed decisions. This level of service ensured a smooth and efficient transaction, reflecting Machinery World’s commitment to customer satisfaction.

Working with Phil Darvell from ROKK Processing

Matthew also noted that working with Phil Darvell from ROKK Processing was a particular highlight for Taste of Arran. Phil’s extensive knowledge and proactive approach ensured that they received top-quality machinery tailored to their specific needs.

‘His guidance and support made the purchasing process seamless, and his dedication to understanding and fulfilling their requirements was evident throughout the collaboration’ says Matthew Dobson.

Professionalism and Efficiency Throughout the Process

The entire process, from the initial inquiry to the final delivery and setup of the machinery, was handled with professionalism and efficiency. Communications were clear and consistent, ensuring that Taste of Arran was always informed about the progress. Any concerns were addressed promptly, reinforcing their confidence in the team they were working with.

Positive Impact of the New Machinery

The new machines have significantly improved Taste of Arran ‘s production efficiency, enhancing the consistency and quality of their ice cream. The team found the machines user-friendly and would definitely recommend ROKK equipment to others. The advanced machinery will enable them to increase production capacity, ensuring they can meet the growing demand for their products. The efficiency and reliability of the equipment will reduce operational costs and improve product consistency, leading to higher customer satisfaction.

Overcoming Logistical Challenges

Matthew also told of the challenges that operating in a remote location has, but having reliable suppliers like Machinery World helps to minimize delays, maintain consistent product quality, and provide dependable support, which is essential for the business’s success. Additionally, knowing that Machinery World’s engineers are readily available to maintain, service, or fix the equipment brings peace of mind. Any potential issues can be resolved promptly, minimizing downtime and allowing Taste of Arran to continue providing high-quality ice cream to their customers without interruption.

A recipe for Growth

In summary, Taste of Arran’s partnership with Machinery World and Phil Darvell from ROKK Processing has been instrumental in elevating their production capabilities. Their expertise, support, and reliable machinery have set a new standard for operations, positioning Taste of Arran for continued growth and success in the ice cream industry. This collaboration underscores the importance of choosing the right partners to achieve excellence and drive business forward.

Leicestershire-based food and dairy machinery suppliers Machinery World Group have brought in a new team member and are completing a rebrand of their spare parts division.  PARTS STATION better reflects the extensive range of mechanical and electronic replacement parts on offer across a wide range of industries – including bespoke items developed in-house.

Parts Station, formerly known as DairyBits, offers a vast selection of OEM replacement parts for the food and dairy processing industry, holding more than 2,000 different parts in stock at any one time, and servicing around 300 customers per year, delivering parts door-to-door across the world.  If the part needed isn’t in stock, it will be swiftly sourced and shipped via Machinery World’s comprehensive supplier network – or made to order in the workshop, as Parts Station Technical Sales Administrator Esther Crowter explains:

Machinery World’s engineers have extensive experience in the food and dairy processing industry, and I can’t think of a single problem they haven’t come across – and fixed,” says Esther. “Over the years, they have frequently built custom replacements for parts no longer being produced – and this service has now been extended to support customer requests for new and improved ways of refining their produce.

As an example, the team are currently designing a skid mounted trial plant incorporating filtration, balance tank, heat exchanger and homogeniser – all together in one small ‘plug n play’ unit which enables the client to undertake sample testing in a time and cost-efficient way.

This can-do attitude and focus on the individual needs and requirements of every customer are the core drivers behind Esther’s decision to join the family business full-time in July last year:

I’ve actually been working here for almost five years, helping out with the cleaning during school holidays, and then spending Friday mornings in the parts department during my A level years,” she explains, “and I love the way everyone is 100% committed to helping our customers.

“Whether they need some guidance and support in sourcing the optimum mix of machinery for their business, have a training requirement, or an urgent repair or replacement, they know they can rely on the Machinery World team to help them find the right solution in as short a time as possible.

Parts Station stocks and supplies an extensive range of spare parts for over 25 food and dairy processing brands including Tetra Pak, Alfa Laval, GEA, SPX, Carpigiani and of course Machinery World’s own brand ROKK – so with so many thousands of parts to learn about, how has Esther managed?

It has been a very steep learning curve,” she agrees, “but I have a fantastic trainer in Gilbert DeVogel, who has worked at Machinery World for over 16 years – and he’s never far away if I need to sense check something!

“We’ve also spent the last few months re-organising the stores, creating more space, modernising our systems and preparing for growth in servicing the wider food processing market, which has really helped me to expand my knowledge base quickly.  We have achieved so much in just a few short months,” continues Esther, “and I can’t wait to continue to expand the business and my knowledge in tandem.

The new Parts Station website can be found at www.parts-station.com.

No matter the scale of your business, the Machinery World Group have a homogeniser to suit, with capacities from 50 – 25,000 litres per hour available as one stage and double stage applications.

Unique in the UK to the ROKK arm of Machinery World, the machines are exceptionally versatile, robust and easy to use – but those aren’t the only reasons to buy, as Somers Giacopazzi of Giacopazzi’s Wholesale will testify:

Founded five generations ago in Eyemouth on the Scottish Borders, Giacopazzi’s has been serving Scotland and northern Britain with exceptional Italian gelato ice cream, sorbets and yogurts since 1898 – and their ROKK 3 Series homogeniser with a flow rate of 300 litres per hour has a vital role to play.

“We pride ourselves on creating – and supplying – premium quality product, not only in our own showcase parlour but also to all our wholesale customers,” says Somers, who was the first recipient of the Ice Cream Alliance Rising Star Award in 2017, “which is why we have our own distribution service. This means we can control the storage, temperature and delivery from freezer to customer and know that the product has arrived in paramount condition.

“However,” he continues, “many of our customers are chefs running busy kitchens where the storage and serving conditions may not be optimised for ice cream – and that’s where the ROKK Homogeniser comes in. It creates a uniform and smooth consistency, giving us peace of mind that, even if it’s not served exactly as we would, it still arrives at table looking – and tasting – delicious.”

Somers also enjoys working with Machinery World for the before and after sales service.

“We moved into a purpose-built factory in 2020,” says Somers, “which took six or seven years of planning to ensure we maximised both space and capacity. We were able to call on Phil Darvell for advice and support throughout that period and long before point of purchase, and the new set-up is exactly what we needed.

“The after-sales support is equally brilliant,” continues Somers. “Whether we have a spare parts requirement, a training or servicing need or simply a processing query, we know we will receive help, advice and answers straight away.”

The Machinery World Group’s ability to respond swiftly to any food and dairy processing need stems not only from the extensive range of new and used machinery they source and hold, but from their UK-based team of experts.

In recent years they have more than doubled their sales and engineering teams, bringing in specialists from across the food and dairy processing industries to support customers through every stage of their business growth. Their spare parts arm, dairyBiTS, has also expanded, enabling them to respond swiftly to any customer crisis.

“Versatility and a customer-focussed approach are the cornerstones of the Machinery World Group ethos,” explains Tim Darvill, Head of UK Sales & Procurement (Dairy). “Whether our customers specialise in cow’s milk, dairy-free, chilled or frozen food and dairy products, we will work closely with them to source, supply and service the best machinery for their specific needs and stage of business growth.

“From production and preparation to packaging, our comprehensive range of food processing and ice cream manufacturing machinery enables us to recommend the ideal combination of capacity, components and cost-efficiency for each and every individual business.”

Leicestershire-based food and dairy machinery suppliers Machinery World Group have further increased their pre and post-sale engineering offer with a raft of new appointments and training – ensuring customers get the best possible advice and assistance when and where they need it.

Food and dairy industry veteran Tertius Syfert has been designing, manufacturing, trading and repairing equipment
for over 30 years and joined the Group earlier this year. He will be working closely with Joe Hawker, who recently
graduated from Coventry University with a 1st in Mechanical Engineering and starts his career in earnest at
Machinery World.

The duo joins the strongly established engineering team of Russell Jex, Martin Alexander and Chris Wilson and are
ably supported by Gilbert DeVogel, who has moved into the role of Engineer Manager to coordinate and schedule the
workload.

“These are exciting times for the Machinery World Group,” says Managing Director Paul Crowter. “We have significantly increased our range of new and used food and dairy processing machinery over recent years and feel now is the right time to expand our engineering team. Part of the Machinery World ethos is to always ensure we are there for our customers, providing advice, support and practical assistance when and where they need it – and our new appointments enable us to continue to provide exemplary service to customers old and new.”

Tertius, who originates from South Africa, began his career in 1995 with worldwide dairy company Lactalis – and
first met Paul over twenty years ago when he travelled to the UK to source new machinery. Shortly afterwards, he set
up his own company, Syfert Automation, designing and manufacturing food and dairy equipment for a range of different
uses from production and preparation to packaging. He and Paul kept in touch and when Paul told him about his
expansion plans, he was delighted to join the team.

“When running your own business, you accumulate an extensive amount of valuable experience, but you don’t get to share it,” says Tertius, a qualified artisan who is also trained in CAD software design. “By joining Machinery World, I get to meet new people, build meaningful relationships with customers and suppliers, and share my experience with the team. I am also widening my own knowledge – whilst I am the butter, milk and cheese expert, there’s a lot I can learn from the ice cream machinery masters in the team, and I’m really excited with my role as both teacher and student.”

Joe is equally enticed by the diverse range of machinery, old and new, that he is being trained upon.

“Every day is different at Machinery World – it’s fantastic to be so hands-on with the machinery and develop such a range of skills from wiring, refrigeration and pneumatics to servicing, checking for faults and getting out on site to meet the customers,” says Joe.

“At first, the machinery was quite daunting, it looks so complex,” he continues, “but when you get down to it it’s quite logical and easy to operate. It also helps that I am being mentored by some of the most experienced ice cream and dairy engineering professionals you could hope to meet – and everyone is so friendly and supportive, it’s such a genuine place to work.”

It is these family values that first attracted Gilbert DeVogel to join Machinery World over sixteen years ago as a
helper in the warehouse. He has worked his way up through both college and the business, helping to establish and
later run Dairy Bits, the spare parts branch of the company, before taking on his most recent role as Engineer
Manager.

“Machinery World is a great place to work, everyone is wholeheartedly focused on helping each other and giving our customers the best service possible, which is why my new role has been created,” explains Gilbert. “I am basically the liaison bridge between the customers, the sales teams and the engineers, ensuring each and every job gets prioritised, distributed and completed. Now we have expanded our team and services, it makes sense for customers to have one clear point of contact for all their servicing, repair and maintenance needs.”

Gilbert coordinates the pre and post-sales servicing of all machines, scheduling both the workshop and on-site
activity.